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Support

Need help? Find answers below or reach out directly.

Still stuck?

Email us — we'll get back to you within 24 hours.

support@wilno.app

Getting Started

Open Wilno and enter a username and email address. No password needed — your account is created instantly and you'll land on the home screen.
Tap the search icon in the nav bar, type your friend's exact username, and tap Send Request. Once they accept, they'll appear in your Friends tab. If they're not on Wilno yet, tap Share App Link to invite them.
On the home screen, press and drag your avatar upward until you see Release to Launch, then let go. Your signal is now live — your friends will be notified that you're available.
When a friend launches a signal you'll get a push notification. Tap it to open the app, then tap Send Signal next to their name. You'll be connected instantly.

Calls

Yes. Calls start as audio by default. Once connected, tap the camera icon at the bottom of the call screen to switch to video at any time.
Try these steps:
  1. Make sure both you and your friend have a stable internet connection (WiFi or 5G)
  2. Check that Wilno has microphone and camera permissions in iPhone Settings
  3. Force-quit the app and reopen it
  4. Still stuck? Email support@wilno.app
Yes. Wilno does not record, store, or have any access to your audio or video call content. Only connection metadata (duration, participants) is logged. See our Privacy Policy for full details.

Autopilot

Autopilot lets you set a weekly schedule — which days and what time window you're free — and Wilno will automatically launch your signal during those times. No need to remember to open the app.
Go to the Friends tab, tap the calendar icon next to any friend, pick your target days and time window, then tap Activate Autopilot. You can set the same time for all days or customize per day.
Open the scheduling sheet (calendar icon next to your friend) and tap Cancel or deselect all days. Autopilot is deactivated immediately.

Notifications

Check the following:
  1. Go to iPhone Settings → Wilno → Notifications and make sure they're enabled
  2. Make sure you're not in Do Not Disturb or Focus mode
  3. Log out and back in to re-register your device
  4. Still not working? Email support@wilno.app
Go to iPhone Settings → Wilno → Notifications and toggle them off. Note that this will affect Autopilot alerts and friend signal notifications.

Account

  1. Open Wilno and go to the Settings tab (gear icon)
  2. Scroll to the Legal section
  3. Tap Delete Account
  4. Confirm by typing your username
Your account and all data are permanently deleted. This cannot be undone.
On the sign-in screen, tap Forgot username? and enter your email address. We'll send you a recovery code to look up your username.
Email support@wilno.app with the username and a brief description. We take all reports seriously and respond within 24 hours.